1. When you complete payment an email is automatically sent to you, containing your download link. Check your spam/junk folder.
2. Check the email address you used to pay for the order - the email will be sent to that email. Check it has not gone to your Paypal email instead of your regular email.
3. Login to your account on the website. Go to MY ORDERS and you will find your order history with all your download links.
If your order is not listed & you paid, 99.9% of the time this means your Paypal email defaulted to the order at checkout and you opened and ordered under a new account using that address. Login using that email to retrieve the order. If you cannot access your Paypal email contact us so we can reset your password/emails but it is not possible to move orders between accounts for Tax and Legal reasons so if you can't access that account ask for a new password. If you can't access that email address please contact us so we can resolve it for you.
Where is my download order?
Can I return/exchange/cancel my DOWNLOAD order, I changed my mind?
Downloads are automatically sent once you pay so if you receive the wrong download it's because you made a mistake. If you find that the actual download file does not correspond to what you ordered please let us know so we can correct it for you.
I received my order but it's wrong/there's a problem?
I made a mistake ordering a download, can I have an exchange/refund?
Sorry, this is not possible and under International Laws we are not required to exchange/refund any digital order. We may be a small company but we are governed by the same rules & laws as Global digital services like Google, Amazon and ITunes - once you make a purchase you are committed to it and refunds are not applicable as the product is already delivered at point of sale to your inbox.
No. Sorry, this is not possible and under International Laws we are not required to exchange any digital order. If we made a mistake which causes you to purchase incorrectly or your order has the incorrect file attached please let us know so we can get you the correct download.
What is a download?
How do I download my order?
What is the difference between a digi, digital stamp, digi stamp, printable?
How do I order a download?
It's an image which is delivered digitally through the website which you can download to your computer, save and print at home to craft with. As soon as you pay, you receive an email with a link to download the file so you can be crafting within a couple of minutes!
They're almost the same. Digi, digital stamp, digistamp are all just different terms for a digital image. Not all companies enable you to print a digital image though so beware of some websites! Ours are intended for you to print, craft & colour so they are the highest resolution possible so you will never have a problem with blurred images when printing.
Once your order is paid for and checkout complete, your downloads will appear in YOUR ACCOUNT Located at the top of the website. Go into MY ORDERS and all orders are listed, click on the most recent and your DOWNLOAD LINK will be listed. Our downloads are FOR LIFE (as long as we have this website) and will not expire so if for some reason you lose them or need to download again you will still have access to them through your Account. You will also receive an order confirmation by EMAIL which contains a link and you can download from there without logging back in your account.
Please watch VIDEO 1 using the button below - if you buy a bundle also watch VIDEO 2, they tell you everything you need to know with lots of hints & tips you might learn along the way!